What Is CRM Software? Engagebay Vs Hubspot Which One Is Best.

What Is CRM Software. Engagebay Vs Hubspot Which One Is Best

What Is CRM Software? To understand the deep system of Customer relationships, CRM helps small scale and medium businesses to understand the basics of customer relationships. CRM or Customer Relationship Management focuses a lot more on internet implementation to boost the overall relationship quality of the business.

CRM takes its focuses on making the relationship between the company and the consumer better and long-lasting. That can only happen if the company has the customer’s data and attention to the products online.

What is CRM Software

CRM is a phrase that tells the business to interact with their customer. The idea of CRM is not a system that is built to capture information about the consumer. CRM takes a bigger picture, as it helps provide the company with the intelligence they need to provide better service and support to the customer.

It helps the company to meet the requirements of customers. Meeting the needs of the omer is how a company can grow in the technological age that we live in.

It helps with:

  • Collecting Information about consumers
  • Analyze information in the Database
  • Create a strategic plan to meet the client’s needs.
  • Identification of potential customers
  • Collecting data to make the strategy more effective.

CRM is built around boosting the customer-company relationship. Here are some of the benefits that companies can get when they implement CRM in their system.

  • Better understanding.
  • Company caring about the needs of people
  • Effective delivery
  • Meeting their needs
  • Help the company develop superior services and products
  • Understanding the needs of the customer will help the company create a service that is more geared towards helping the consumer than anything else.
  • Providing support will help increase the efficiency of products and services
  • A better prediction of future business needs is based on the data they will receive.
  • Expanding the consumer base to more people.

These are some of the benefits companies will receive upon applying CRM to their marketing system. Nowadays, many companies focus on getting better reception from the consumer base than anything else.

They spend millions of dollars building a solid relationship with the consumers. Suppose you want to dig deeper into Engagebay vs Hubspot. The next section will cover all the major aspects between them to determine who has the edge over the other.

User Interface

Meeting user expectations is one of the difficult things CRM developers go through. The technologies in the consumer department have set a benchmark that is difficult to reach.

It will not be easier for any company to develop a product without focusing on consumer satisfaction. People expect the app to be easy to operate, good to look at, and simple to understand without anything complicated ruining their interaction with the app.

Enterprise applications now have priorities that focus on every other aspect of app-building. Three things get considered and paid the greatest attention to when building a user interface for a CRM app.

  • Scalability
  • Sustainability
  • Simplicity

These three simple elements unlock the key to an interactive user interface that appeals to most people. There are other ways CRM UX design gets handled; one of them is by making the overall system flexible and configurable.

The workflow for the business needs to be smoother; CRM nowadays integrates data from various departments, including management, purchasing, accounting, and others.

Engagebay Vs Hubspot Which One Is Best

When it comes to Engagebay vs Hubspot comparison in Dashboard and the overall UX design, both will give you an engaging, interactive experience with their excellent dashboard layout.


  • Here you will get an accurate dashboard that will be able to track the task’s progress and keep track of the relationship management.
  • Engagebay software focuses on easier navigation. The automation manual activities raise the overall work speed.
  • The interface here is very easy to use and user-friendly. With a bit of training, an amazing campaign can be created through Engagebay.


  • Here the focus is paid more toward greetings engaging the leader board with the inclusion of game elements. This helps the team get engaged, motivated, and stay competitive.
  • Hubspot also features a user-friendly dashboard that is easier to use for newcomers who do not have any experience in this field.
  • The primary focus of Hubspot is to create a great balance between Automated efficient and simple-to-use platforms to create campaigns.

The dashboard design also gets handled with prioritized activities and helpfully suggested actions. Most of the interactive features follow trends and patterns that are rising in the market. Avigation also matters to the user when handling the app for the first time or the hundred. Every interaction needs to feel special and easier. So they will keep coming back to the app for the intuitive design.

15 Best Sites to Download Music Albums Free.

Top 15 Photo Editing Services| Each Photographer Needs.

The Website Migration Guide You Need to Know.

Importance Of Data Science and Analytics In Modern Life.

Email Automation

CRM does an excellent job of keeping track of conversation and reaching out to the prospects at the right time without any pause. Nearly 80% of the buyers prefer to receive information via Email.

The strategy for email service is essential in the organizational area. Email tech needs to be one the high end to keep up with the information. CRM offers email tools and automation that speeds up the outreach process without degrading any quality of the service.

CRM Email Automation features personalized effective messages, two-way sync, complete transparency on their services. The security and the effective customizable perks are what make email automation stand out well in CRM.

Nowadays, you will see features such as email sequencing, shareable templates, contact filtering, powerful integration, tools for email marketing, and many more to make the email much easier and simpler to execute.

The three major workable elements of CRM are:

  • Transparency
  • Higher Productivity
  • Effective Results

Engagebay Vs Hubspot Email Automation

CRM allows you to craft a more productive email with your own templates and email sentences to tune your messages towards your own idea. CRMWill raises the success rate of the effectiveness of the email.

The next thing it does well is time management, which leads to higher productivity. Bouncing back and forth between two computers to do email work will raise the overall time without any effective work done in the process. CRM can do all the work in one system; saved email templates will give you a lot of time to re-typing.


Here the design is more focused on creating personal email marketing.

Engagebay also offers features such as Email Sequences and Email Templates to make the usage of email services much easier.


Hubspot focuses on syncing email mechanisms between mail and CRM. It’s beneficial in future references where the company will copy the email within the CRM.

Hubspot also provides Email testing, an Email optimizer, and Email lead Nurturing.

CRM database does an excellent job hiding the personal email inboxes that will be inaccessible by anyone other than the team. CRM timelines will expand the email conversation stored in the database.

Every email information can be viewable with timelines for a more in-depth look into the conversation.


For a full in-depth look at the question What Is CRM Software? Engagebay Vs Hubspot Which One Is Best? We will have to break down the features and accessibilities of both CRM services to help you see what kind of service you can expect from them.

The highlight

  • Engagebay

It is good for medium-size businesses requiring affordable sales and marketing software to grow a better relationship with their consumers.

  • Hubspot

Hubspot offers a different vision, as the highlight of this service is to provide you with a limited set of features praiseworthy as the entire pipeline of sales will be accessible from your dashboard.



  • Task Management
    • Integrated Synching Tracker
    • Automated Data Entry System
    • CRM Email Integration
    • No Mandatory Contract
    • Email Automation to all of your contact
    • Free CRM


  • Email Sequence Personalization
    • Calls from your CRM
    • Real-time notification and Alerts
    • Free CRM
    • Powerful and effective marketing tools
    • CMS for Website
    • Over 800 integration options

On Value


  • Comes with a free plan
  • The basic plan comes with a handful of features to explore


  • High pricing plan
  • Free version available
  • Other plans are available for the people who don’t want to spend too much on CRM.

Customer Support


  • Here you will receive a super friendly team of professionals with resources that will help every step of the way.


  • Hubspot is known for its amazing staff and quick solution methods. It can get difficult with everything Hubspot has to offer without any professionals looking into the problem.

What Is CRM Software – Workflow Comparison

This section will cover workflow aspects of both of these CRM. to understand the difference better; we should know the features they come with and how they will create an astable workflow without any interference.

The workflow needs to stay stable all the time, so they will do a fantastic job in handling the process.


This section will show the noticeable features that will help create a perfect workflow for the company.

●     Task Management

Engagebay is where analysis of the work will get done. The company can follow up on the sales and support team based on the assignment taken or finished.

For a better inspection of the work, analysis extracts various results of the work. So can take a deeper look at the data to predict the next move.

●     Lead Score

Leads are important to the company. There is a difference between a normal viewer and a potential customer. The amount the lead company will receive will show how many potential customers they are getting in return. So they can take proper steps to move the company in that direction.

●     Data Entry

The inclusion of an automated data entry system will reduce the time from manually data sentry. The automated system will handle data entry much faster than manually going through one by one.

Marketing automation is one of the highlights of Engagebay as it targets customers to save a lot of time; it also provides automated schedules, manual jobs and increases the efficiency of the process without reducing its quality.

With Engagebay, you will get features that will make the workflow much smoother and reliable. Here is the list of features:

  • AB Testing
  • Auto-Responders
  • CAN-SPAM Compliance
  • Drip Campaigns
  • Dynamic Content
  • Event-Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Editor


Here are some of the best features Hubspot has to provide for a smoother workflow without any obstruction.

Quality of Marketing Automation

Hubspot will charge for their marketing automation compared to Engagebay, where you will get it without paying an additional fee. But the customers who have purchased HubSpot are appreciating the marking automation feature.

On several review sites, the quality of marketing automation is effective, and it makes the work flawlessly; the app’s user-friendliness is effective and simple to understand.

Pre-saved Template

This feature will help you have access to a long list of pre-saved templates for email. You don’t have to type every piece of email and find the sent list. The automation process will take care of this work effectively without making any mistakes.

There are a whole lot of other features that make the workflow smoother on Hubspot. Here are some of them that help Hubspot to achieve that with the highest potential success.

  • AB Testing
  • Auto-Responders
  • CAN-SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event-Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Editor

Social Suite Comparison

Now we are at the marketing aspect of the What Is CRM Software? Engagebay Vs Hubspot, Which One Is the Best question. Here we will see which one of them is more suited to handle the social media pressure and follow up on the world’s rising trend.


The social suite here will help the company monitor the feeds from Facebook, Twitter, Instagram, and LinkedIn accounts within the marketing platform from Engagebay. Streams will help check the retweets and mentions on the Twitter accounts or posts that have been published.

It also helps with informing the followers, answering queries, and fixing problems. It is an effective way to gather leads for the company’s services and products. As good leads will create potential customers for the company.


Social Media Management Software from Hubspot will help you share posts and pages and make other content easier for your marketing campaign. You will connect to your Facebook, Twitter, Instagram, and Linked In to connect to all social media accounts.

And you will be able to manually publish content directly to any of the social media platforms mentioned above.

Hubstop’s social media management software also allows for scheduling content for later and creating suggestions that help the company to get followers and leads. You will be able to track the direction of all the published posts and better understand the post and the climate of the social media world.

So the next post will be much better prepared to tackle the new trend.

What Is CRM Software – Livechat Module Comparison

Consumer interaction is important to any website. If the viewer feels comfortable with the site, they will take the next step of showing interest in the product. For That to happen, their questions will need to be answered correctly.


Here you will have access to a free live chat software that is quick and customizable. It will help the company with customer tracking, website widget, automation, chat, transcripts, and many more features.

The navigation is much smoother and flows well—customer convenience of live chat. You can use the free chat software with Engagebay to build an effective relationship with the customers.

When a person initiates with the chat feature or enters the website, the data will help you set a different vision for the future of the website. You can use the free chat tool to create a welcoming message to invite the customers to a live chat.

Engagebay will create a new kind of relationship with the customer. If they doubt in their mind, they il explain that in the chat window. Then the company will respond with a defined message.*

Here are the noticeable features from Engaebay’s Live Chat module:

  • Unlimited Websites
  • Customizable options
  • Chat Shortcuts
  • Transfer Chats
  • Continuous Chat
  • Email Transcript


Hubspot also features its own free chat software that helps show real-time conversion of new leads and deals and provides better customer support.

Here you will also get a live chat to connect the new user to answer their queries. When a person visits a new website, they have plenty of questions regarding what they see and how it will benefit them? These are inquiries that can get answered by a service team.

Hubspot offers a customizable chat widget to match the feel and look of the website.

The chatbox builder is free; the live chat tool is fully integrated with the chatbot builder to help your team create unlimited personalized conversation. Creatine bots will help you book meetings, answer common questions, qualify leads, and many more benefits to the company.

Here are the noticeable features of the Hubspot live chat module.

  • Chat widget
  • Save automatically
  • Integrated Chatbot Builder
  • Creating Bots
  • Can be integrated with Free CRM

Discuss Deals Feature

Deals play a crucial role in the sale process of any organization. Here we are going to see the deal section for both Engagebay and Hubspot.


Engagebay’s deal offers tools to convert. With the help of this feature, you will be able to create multiple deal tracks with customer milestones, automatic follow-ups, and real-time metrics, which will lead to effective results, smaller force automation, and better insights.

It will help you with

  • Create deals with drag and drop features. Streamlining the process to create a much better workflow.
  • Option to add new events and opportunities to manage the sales pipeline with more accurate data and facts
  • Can set up a reportable pipeline with multiple deal tracks
  • Adding nodes and triggers will enable the automation of follow-up.
  • Milestone view helps create a rich presentation and gain a better insight into the productivity of the deals.


Hubspot has its own deal tracking software to help the user to prioritize the deals and hit the quote all the time. Here Are some of the most critical parts of the deal software that Hubspot offers:

  • Ability to monitor deals to optimize sales.
  • Contact records help understand the future revenue.
  • Achieve deal scoring for our sales team you will be able to create your own deal scoring criteria using HubSpot’s data fields.
  • Notifying the team about every step of the project, so they will have better information on what is happening with the project.
  • The mobile app will give freedom to create deals wherever you go without any limitation in features.

What Is CRM Software – Creating Tasks

All the responsibility of a business gets tackled via tasks or a series of tasks. Both of the CRM provides task features. This section will cover what you can do with the task feature in both of these platforms.


  • The task feature provided by Engagebay is a shared platform, where you can monitor the entire process until completion.
  • It allows you to set up the Name, type, priority, due date, status, and owner of the task
  • You can also add email reminders, contact, company, deal, and notes to the task.
  • You can select between table viewer grid views for better handling of the app by different groups of people.


  • The task management software allows the user to store, track, and manage the task that will help you with your sales process.
  • Dashboard to give you a customizable appearance on all of the tasks, meetings, and other contact details.
  • Syncing options allow you to take the work anywhere and continue without starting from scratch.
  • You can add new tasks from workflows, email, or to-do lists without ever leaving Hubspot.


Forms will help you catch leads from the website to better insight into the company and what they are about.


The Engaebay’s form features:

  • Drag and Drop form builder to create a web form.
  • Customizable option on the webform
  • In addition to submission confirmation by email the customer
  • Free web form creation with a free software
  • Creating forms based on your idea
  • The form is 100% website compatible.
  • Instant notification and alerts about forms


Hubspot’s form software features:

  • A quicker online form creation option
  • Drag and drop feature
  • Will be able to set up reminder tasks with personalized email
  • Compatible with websites
  • Offers dozens of field types.
  • You can create up to 1000 forms fields
  • Ability to set up automatic emails and notifications based on the process

Pricing Plans

Compared to Engagebay, Hubspot is pretty tight in the pricing department. For a better picture, this section will cover the packages from both of these platforms. Here we will discuss the pricing plan of both CRM.


●     Free version 

  • 1000 contacts and 1000 branded emails

●     Basic version ($8.99 per user/month)

  • 10,000 branded emails and 15,000 Contacts.
    • The Customer Support team for all the queries.

●     Growth Version ($29.99 per user/month)

  • 25,000 branded  emails and 50,000 contacts.
    • Dedicated Customer Support team

●     Pro Version ($47.99 per user/month)

  • Unlimited Contacts and 50,000 branded Emails
    • Quality Customer support team.


  • Starter Version ($45/ per month)
  • Professional Version ($450/month)
  • Enterprise Package ($1,200/ month)

All of them will have an annual commitment from the user.

What Is CRM Software – Support

Both newcomers and veterans will have trouble using a brand new service. CRM is where customer service will play a crucial role in properly fixing the problem without elevating it.

Both of them offer quality customer support to take care of the queries from the customers. This section will cover how effective customer support is in Engagebay and Hubspot.


A very instant response that will help you fix your problem at a much faster rate. Suppose you take a look at the review section. You will see they received 4.0 out of 5 in customer rating. The service is fast and responsive.

Can Contact Engagebay customer support via:

  • Email/ help desk
  • Knowledge base
  • Phone support


Hubspot also offers fantastic customer service that will help you through every step of the process. Hubspot has received 4.4 out of 5 in customer ratings.

Can Contact Hubspot Customer via:

  • Email/Help desk
  • FAQs
  • Forums
  • Knowledge base
  • Phone support
  • 24/7 Live representative
  • Chatting.

What Is CRM Software – Features

Here is one of the most impotent elements that will answer the question: What Is CRM Software? Engagebay Vs Hubspot Which One Is Best? This section will be all about the list of features coming with both of these CRM.


  • AB Testing
  • Auto-Responders
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Editor
  • CAN-SPAM Compliance
  • Drip Campaigns
  • Dynamic Content
  • Event-Triggered Actions


  • AB Testing
  • Auto-Responders
  • CAN-SPAM Compliance
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Editor
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event-Triggered Actions
  • Image Library

With engage bay, you will be missing only the Customer Survey; besides, every other feature is listed on both sides platform.

What Is CRM Software – Which Is Better CRM?

Both are excellent pieces of CRM software that allow for high efficient work, great CRM for marketing sales, and lead generation porches. The customer service is also excellent at providing services and answering queries from consumers.

Engagebay offers a more chapter solution compared to the price point of Hubspot. You will almost get the same amount of features for much less than the pricing plan of Hubspot. With Engagebay, you will lack SMS function, Customer Survey, few options in Templates, and others.

Hubspot is expensive, but it has garnered quite a few followers to its service. It has the name and the audience that guarantees success. They have the name and the popularity, but if you’re not prepared to spend triple-digit numbers every month, then you should switch to Engage Bay. Some people have complained about the workflow of Hubspot being confusing.

FAQ – What Is CRM Software

Q) Which is better?

Ans. Engagebay is the best option, as it is lighter on the cost and provides services for all types of business. It is also easier to implement than Hubspot, where it will take up to weeks to install.

Q) Do you have to pay for onboarding?

Ans. The onboarding services are generally free with Engagebay. But with Hubspot service, you will have to pay a hefty amount to get it started.

Q) Which one is an affordable platform?

Ans. Certainly, Engagebay is much more compatible with companies that don’t want to spend too much on CRM software.

Q) Are they secure?

Ans. Yes, both of them provide top-notch security to all of your data handling and marketing details. Rest assured all of your data and information are safe from getting leaked out or hacked by any third party individual.

Final Say

Now you know the answer to What Is CRM Software. Engagebay Vs Hubspot Which One Is Best? Engagebay offers a better package compared to what you will get with Hubspot.

Some of the essential features are locked behind a paywall with Hubspot. These features are accessible for free with Eng Agbay. Everything with Engagebay services is far more affordable and easy to handle.

The onboarding, implementation, annual contracts, and customer services, in all of them, Engage Bay offers far more available benefits compared to Hubspot.

Before you start thinking about making a purchase, make sure to go through all their services on their websites to get a better idea of what you will need to grow your organization.

Maybe one of them offers something that can be very helpful to your company. From the perspective of pride and services, Engagbay is a far better solution than Hubspot.


Please enter your comment!
Please enter your name here